Frequently Asked Questions
Everything you need to know about shopping with YARE.
Orders
How do I place an order?
Browse our collections, select your size, and add items to your bag. When you're ready, click the bag icon and proceed to checkout. You'll be redirected to our secure hosted checkout partner (SeevPlus) to complete your purchase.
Can I modify or cancel my order?
Orders can be modified or cancelled within 1 hour of placement. Please contact us immediately at tezayarena@gmail.com with your order number.
How do I track my order?
Once your order ships, you'll receive a tracking number via email. You can also view your order status in your account dashboard under 'Orders'.
Shipping
What are the shipping options?
We offer standard shipping (5-7 business days) and express shipping (2-3 business days). Complimentary standard shipping is available on orders over ₵3,000.
Do you ship internationally?
Yes, we ship to select international destinations. Shipping rates and delivery times vary by location. International orders may be subject to customs duties.
Returns & Exchanges
What is your return policy?
We accept returns within 14 days of delivery for unworn items in original packaging with tags attached. See our full Return Policy for details.
How do I start a return?
Contact us at tezayarena@gmail.com with your order number and reason for return. We'll provide you with a return shipping label and instructions.
When will I receive my refund?
Refunds are processed within 5-7 business days after we receive and inspect the returned item. The refund will be issued to your original payment method.
Products
How do I find my size?
Check our Size Guide for detailed measurements. If you're between sizes, we generally recommend sizing up for a comfortable fit.
What materials do you use?
We use premium materials including silk, organic cotton, fine sterling silver, and semi-precious stones. Each product page lists specific materials used.
How should I care for my pieces?
Care instructions are included with each item. Generally, we recommend gentle hand washing for garments and storing jewelry in the provided pouch to maintain quality.
Account
Do I need an account to shop?
No, you can checkout as a guest. However, creating an account lets you track orders, save wishlists, and enjoy a faster checkout experience.
How do I reset my password?
Click 'Forgot Password' on the login page and enter your email. You'll receive a password reset link valid for 24 hours.