Return & Refund Policy

Return Window

We accept returns within 14 days of delivery. Items must be unworn, unwashed, and in their original packaging with all tags attached. Jewelry must be returned in the original protective pouch.

How to Return

1. Email tezayarena@gmail.com with your order number and reason for return.
2. We'll send you a prepaid return label within 24 hours.
3. Pack the item securely in its original packaging.
4. Drop off the package at your nearest shipping point.

Refund Processing

Once we receive and inspect the returned item, your refund will be processed within 5-7 business days. The refund will be issued to your original payment method. Please allow an additional 3-5 business days for the refund to appear on your statement.

Non-Returnable Items

• Items marked as final sale
• Items worn, altered, or without original tags
• Personalized or custom-made items

Exchanges

We do not offer direct exchanges. Please return the original item for a refund and place a new order for the desired item.

Damaged or Defective Items

If you receive a damaged or defective item, contact us within 48 hours of delivery with photos of the damage. We will arrange a free return and send a replacement or full refund.